Retail SMS

Engage and build loyalty with retail customers using Reson8 SMS

In modern and cosmopolitan cities, consumers have rapidly moved to using smartphones as their primary interface for shopping, dining and entertainment information. Using SMS to interact with these consumers for purchases, notifications and reminders keeps them engaged and helps in building loyalty.

Provide your customers with an enhanced experience by using Reson8 SMS API. Easily integrate your Retail POS Applications with Reson8 to send customer alerts, reminders and updates.

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Use Cases

Create a seamless communication channel between retailers and customers with Reson8

New Store Openings

Loyal and frequent customers can be notified of new store openings via Reson8 SMS API to get them to attend the event. Targeting customers based on their preferences or areas of interest ensures an increased footfall for the stores. Raise the level of interest and entice customers by sending them exclusive deals and limited time offers.

Loyalty Updates

Customers sign up for loyalty programs to get discounts, deals and earn points from their favourite stores. Delight these customers by sending them SMS alerts for 'Members Only' promotions and personalised deals prior to them being offered to the general public.

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Product Availability

Using 2-Way SMS, connected with the ordering and stock systems of retail outlets, customers can check for availability of certain products at their preferred stores. Customers can use the 2-Way SMS to reserve these products and have them be ready for collection at the selected store.

Customers can also be directed to online payment options for the reserved products to ensure a sale for the retailer. Retailers can also manage disappointment of non-availability by offering alternatives or discounts via response SMS messages with links to their website or ecommerce portals.

SMS Surveys

Send customers surveys using 2-way SMS post their purchase to enquire about the product or service and overall experience.

This helps in getting a better understanding of what areas need improvement and what practices should be continued with.

Retail SMS

Enrich your Retail Communications with Reson8